S.O.F.B.

Unfortunately, we do not offer refunds on any purchases made through our online store. However, we do have the option of exchanges available for eligible items. To be eligible for an exchange, the item must be unused and in the same condition as it was when received. Additionally, the original packaging and tags must still be intact. Exchanges must be requested within 14 days of the original purchase date and will be subject to availability. If you have any questions or concerns regarding our policy, please don't hesitate to contact us. We want to ensure that each of our customers has a positive experience with S.O.F., and we will do our best to accommodate your needs.

At S.O.F., we understand the importance of offering a variety of payment options to our customers. That's why we accept all major credit and debit cards, including Visa, Mastercard, Discover, and American Express. Additionally, we accept payments through third-party services such as PayPal and Apple Pay. We want to make your shopping experience with us as seamless as possible, so we also offer financing options through companies like Affirm and Klarna. Rest assured that all payment methods are secure and encrypted for your protection.

At S.O.F., you can track your order by logging into your account, or by using the tracking number provided in the shipping confirmation email. Once logged in, navigate to your Order History and locate the specific order you wish to track. Click on the tracking number to view detailed tracking updates and estimated delivery dates. You can also use the tracking number to track your shipment on the carrier's website. Our priority is to ensure your order arrives on time and in perfect condition, so we encourage you to keep an eye on your shipping updates to stay informed every step of the way.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.